k111 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data k111 collects, why we collect it, how it is used and protected, and what rights you hold as a player on our platform serving Bangladesh.
Our Commitments
How k111 Handles Your Data
k111 is built on the principle that players deserve to know exactly what happens with their information. These six commitments define our approach to data privacy across every aspect of the k111 platform.
Data Minimisation
k111 collects only the personal data that is strictly necessary to provide our services, verify your identity, and comply with regulatory obligations. We do not gather data speculatively or beyond what is operationally required.
No Data Sales
k111 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is shared only with licensed service providers who assist in delivering the k111 platform experience.
SSL Encryption
All data transmitted between your device and k111's servers is protected by 256-bit SSL encryption. Payment data is handled exclusively through PCI-DSS compliant payment processors and is never stored on k111 servers.
Your Rights, Respected
As a k111 player you retain rights over your personal data, including the right to access, correct, and request deletion of the information we hold. Requests are processed within 30 days and at no cost to you.
Transparent Purpose
Every category of data k111 collects has a clear, documented purpose. We never use personal data for a purpose that conflicts with what is described in this Privacy Policy without first seeking your explicit consent.
Defined Retention Periods
k111 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Table of Contents
1 Introduction
k111 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the k111 platform at k111.io. This Privacy Policy describes the types of personal information k111 collects, the purposes for which it is processed, the parties with whom it may be shared, and the measures taken to keep it secure.
This policy applies to all players, visitors, and any other individuals whose personal data is processed by k111 in connection with the operation of the k111 platform and related services. It covers data collected through the website, mobile-optimised interfaces, live chat, email correspondence, and interactions with the k111 payment system.
By creating a k111 account or using any feature of the k111 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the k111 platform.
Note: This Privacy Policy should be read alongside the k111 Terms & Conditions, which govern the overall relationship between you and k111. Both documents together form the complete agreement covering your use of the platform.
2 Data Controller
For the purposes of applicable data protection legislation, k111 is the data controller in respect of the personal data of players and visitors to k111.io. As data controller, k111 is responsible for determining the purposes and means by which your personal data is processed.
k111 operates under an international gaming licence and processes personal data in accordance with the requirements of that licence and the data protection obligations it imposes.
For all data-related enquiries, including requests to exercise your rights under this Privacy Policy, you may contact k111's data team directly via the support email: [email protected]. Our team will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
3 Personal Data We Collect
k111 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of data collected and the typical source of each category.
| Data Category | Examples | Collection Source |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration, KYC verification |
| Contact Data | Email address, phone number, physical address | Account registration, support interactions |
| Financial Data | Payment method identifiers (bKash/Nagad mobile number, masked card number), transaction history, deposit and withdrawal records | Payment processing, account activity |
| Verification Data | Government-issued ID scans, proof of address documents, selfie images for liveness checks | KYC/AML compliance process |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Automatic collection via platform usage |
| Gameplay Data | Game history, bet amounts, wager outcomes, bonus usage, responsible gaming tool settings | Platform activity logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred game categories | Account settings, user behaviour |
k111 does not collect special categories of sensitive personal data (such as health information, biometric data for identification purposes, political opinions, or religious beliefs) except where explicitly required by applicable law or regulation.
4 How We Use Your Personal Data
k111 processes personal data for the following documented purposes:
- Account Management: To create, maintain, and manage your k111 player account, including verifying your identity at registration and during periodic reviews.
- Service Delivery: To provide access to the k111 gaming platform, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods, and deliver customer support.
- Regulatory Compliance: To meet our obligations under anti-money laundering (AML) legislation, know-your-customer (KYC) requirements, and the terms of our gaming licence, including reporting obligations to relevant authorities where legally required.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on the k111 platform.
- Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.
- Service Improvement: To analyse aggregated usage patterns and technical performance data to improve the k111 platform, fix technical issues, and develop new features.
- Communications: To send you transactional communications (account confirmations, deposit/withdrawal receipts, security alerts) and, where you have opted in, promotional communications about k111 offers and events.
- Legal Proceedings: To establish, exercise, or defend legal claims arising from your use of the k111 platform.
k111 does not use personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by AML regulations.
5 Legal Basis for Processing
k111 relies on the following legal bases to process your personal data, depending on the specific processing activity:
- Contractual Necessity: Processing that is necessary to perform the contract between you and k111 (i.e., your account agreement and the Terms & Conditions), including account creation, payment processing, and service delivery.
- Legal Obligation: Processing that is required to comply with AML legislation, KYC requirements, gaming licence conditions, and any mandatory reporting obligations to regulatory or law enforcement authorities.
- Legitimate Interests: Processing carried out in pursuit of k111's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring, where those interests are not overridden by your rights and freedoms.
- Consent: Processing for which k111 has obtained your explicit, freely given, and informed consent — in particular, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on other legal grounds.
6 Data Sharing & Third Parties
k111 does not sell personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
- Payment Processors: Providers of bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank payment services, for the purpose of processing your deposits and withdrawals.
- KYC/AML Service Providers: Third-party identity verification and anti-money laundering screening services that assist k111 in fulfilling regulatory compliance obligations.
- Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and Microgaming, who may receive limited technical identifiers (such as anonymised player session tokens) to facilitate gameplay and resolve game-related disputes.
- Customer Support Platforms: Third-party live chat and ticketing systems used to deliver k111's 24/7 customer support service.
- Regulatory & Law Enforcement Authorities: Where k111 is legally required to disclose personal data to comply with a court order, regulatory directive, or law enforcement request.
- Business Transfers: In the event of a merger, acquisition, or sale of k111's business assets, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.
All third-party service providers engaged by k111 are required to process personal data only on k111's documented instructions and to maintain appropriate technical and organisational security measures.
7 Cookies & Tracking Technologies
k111 uses cookies and similar tracking technologies to operate the platform, maintain your session state, detect fraud, and analyse usage patterns. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the operation of the k111 platform. These cannot be disabled without impairing core platform functionality, such as maintaining your logged-in session.
- Functional Cookies: Remember your preferences and settings (such as language selection and responsible gaming tool configurations) to improve your platform experience.
- Analytical Cookies: Collect anonymised data about how players navigate the k111 platform to help us understand usage patterns and improve the service.
- Security Cookies: Used for fraud detection and the prevention of account takeover attacks, including device fingerprinting and unusual login pattern detection.
k111 does not use third-party advertising cookies or retargeting pixels that track your activity across other websites. You may manage your cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.
8 Data Retention
k111 retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, and in any event for the minimum periods required by applicable law and our gaming licence obligations.
The general retention framework applied by k111 is as follows:
- Active Account Data: Retained for the duration of the player's Account plus a period of 5 years following account closure, to meet AML and gaming licence record-keeping requirements.
- KYC/AML Documentation: Retained for a minimum of 5 years from the date of the last transaction or account closure, whichever is later, in compliance with applicable anti-money laundering regulations.
- Financial Transaction Records: Retained for 5 years from the date of the relevant transaction, as required by financial record-keeping obligations.
- Customer Support Communications: Retained for 3 years from the date of the interaction, to enable dispute resolution and service quality review.
- Technical Logs: Retained for up to 12 months, after which they are deleted or anonymised unless needed for an ongoing investigation.
- Marketing Consent Records: Retained for the period of the marketing relationship and for 3 years thereafter as evidence of consent.
When the applicable retention period expires, k111 will securely delete or irreversibly anonymise the data so that it can no longer be associated with an identifiable individual.
9 Data Security
k111 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption for all data in transit between your device and k111's servers.
- Encryption at rest for sensitive personal data stored in k111's databases.
- Role-based access controls that limit employee access to personal data to those who require it for their specific job function.
- Multi-factor authentication requirements for administrative access to systems that process personal data.
- Regular security assessments, penetration testing, and vulnerability scanning conducted by independent security specialists.
- Incident response procedures enabling rapid identification, containment, and reporting of data security incidents.
While k111 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You play an important role in protecting your own data by maintaining the confidentiality of your k111 Login credentials and notifying us promptly if you suspect unauthorised access to your account.
Security Alert: k111 will never ask for your password via email, live chat, or phone. If you receive such a request purportedly from k111, treat it as a phishing attempt and contact [email protected] immediately.
10 Your Data Rights
As a data subject whose personal information is processed by k111, you hold the following rights. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request.
Section 10 — Continued
Right of Access
Request a copy of all personal data k111 holds about you, along with information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your k111 account profile.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that k111 restricts processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
Right to Portability
Request a machine-readable copy of personal data you have provided to k111, for transfer to another service provider of your choice.
Right to Object
Object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes. Objections to marketing are always honoured immediately.
11 Children's Privacy
k111 is strictly an adults-only platform. Access to and use of the k111 platform is prohibited for any individual under the age of 21. k111 does not knowingly collect, process, or retain the personal data of anyone under 21 years of age.
k111 employs age verification procedures at the account registration stage and during KYC review to prevent underage individuals from accessing the platform. Where k111 discovers or has reason to believe that personal data belonging to an underage individual has been collected, that data will be deleted promptly and the associated account closed.
If you are a parent or guardian and have reason to believe that your child has registered an account on k111, please contact us immediately at [email protected] so that we can take appropriate action.
12 Updates to This Privacy Policy
k111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When a material change is made, k111 will update the effective date displayed at the top of this document and, where appropriate, notify registered players via email or an in-platform notification.
We encourage all k111 players to review this Privacy Policy periodically to stay informed about how their personal data is being protected. Continued use of the k111 platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms.
Where changes to the Privacy Policy require a new legal basis for processing (for example, where we propose to use your data for a materially different purpose), k111 will seek fresh consent from affected players before the new processing activity begins.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way k111 handles your personal data, please get in touch using the contact details below. All correspondence is handled confidentially by our dedicated data and compliance team.
- Email: [email protected] — use subject line "Privacy Enquiry" or "Data Rights Request"
- Live Chat: Available 24/7 on k111.io — average response time 2–5 minutes
- Response Commitment: All privacy-related enquiries are acknowledged within 5 business days; substantive responses are provided within 30 calendar days
Your privacy is not a secondary concern at k111 — it is a core operational standard. We are committed to treating your personal data with the same level of care and respect that we bring to every other aspect of the k111 platform experience.
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Questions About Your Data or Account?
Our support team is available around the clock to help with privacy queries, data requests, and anything else you need. You can also explore our FAQ, review our Terms & Conditions, or head to the k111 Casino to start playing today.